ace33's Privacy Policy — Your information is safe with us

1 What Information Is Collected

The following types of information may be collected when you create an account and use the ace33 platform:

• Identity information: Your full name, date of birth, national ID or passport number (for age verification).
• Contact information: Email address, mobile number, and residential address.
• Financial information: Details related to your chosen payment method (bKash, Nagad, Rocket, or bank transfer) and transaction history.
• Technical information: IP address, device type, browser information, time spent on the platform, and page visit logs.
• Gaming activity information: Game play history, bet amounts, win and loss records.
• Communication information: Your chat or email correspondence with our support team.

2 Purpose of Data Collection

ace33 uses your information only for lawful and necessary purposes. The main purposes are:

• Ensuring account creation, verification, and management.
• Processing deposits, withdrawals, and other financial transactions.
• Ensuring platform security and preventing fraudulent activity.
• Verifying that you are at least 21 years of age.
• Providing customer support — via 24/7 live chat and email.
• Personalising your gaming experience.
• Meeting applicable legal obligations.
• Implementing and monitoring responsible gaming policies.

3 How Information Is Collected

ace33 collects information in several ways:

• Direct collection: Information you provide when registering an account, filling in transaction forms, or contacting the support team.
• Automatic collection: Platform usage data is collected automatically through cookies, web beacons, and similar technologies.
• From third parties: Transaction confirmation information from payment processing services (bKash, Nagad, Rocket, bank).

4 Cookie Policy

The ace33 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device. They help us:

• Keep your login session active.
• Remember your preferences and settings.
• Improve platform performance and security.
• Analyse user behaviour to improve service quality.

You can disable cookies through your browser settings. However, disabling certain cookies may prevent you from using some features of the platform.

5 Sharing Information with Third Parties

ace33 never sells or rents your personal information. However, we may share information in specific circumstances:

• Payment service providers: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant institutions.
• Technology partners: Technology providers that assist in operating the platform, who are bound by strict confidentiality agreements with us.
• Legal obligations: Information may be disclosed to comply with court orders, government investigations, or applicable law.
• Fraud prevention: Cooperation with relevant authorities to detect and prevent illegal activity.

Information is not provided to third parties for any purpose other than those listed above.

6 Data Security Measures

ace33 follows industry-standard technology and practices to protect your information:

• SSL encryption: All data exchanged between the platform and your device is encrypted using SSL (Secure Socket Layer) technology.
• Secure servers: Your data is stored in high-security data centres.
• Access control: Only authorised staff can access your information for specific, necessary purposes.
• Regular security audits: Systems are regularly tested by cybersecurity specialists.
• Data minimisation: Only the information strictly necessary to provide the service is collected.

Even so, it is not possible to guarantee 100% security when transmitting information over the internet. If you notice any suspicious activity, please notify our support team immediately.

7 Data Retention Period

ace33 retains your information only for as long as is necessary to provide the service or meet legal obligations. Generally:

• Information on active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for a period in accordance with applicable legal requirements.
• Records of financial transactions are retained for the required period in compliance with anti-money laundering regulations.
• Once the purpose for retention has been fulfilled, information is securely deleted or anonymised.

8 Your Rights

As a user of the ace33 platform, you have the following rights:

• Right to access: You may request to know what information we have collected about you.
• Right to rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted (though this may not be possible where legal obligations apply).
• Right to restrict processing: In certain cases you may request that the use of your information be limited.
• Right to object: You may object to your information being used for marketing purposes.
• Right to data portability: You may receive your information in a structured, commonly used format.

To exercise any of these rights, please contact our support team.

9 Protection of Minors' Information

The ace33 platform is for users aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of account registration. If we suspect that a minor's information has entered our system, we will delete it immediately and the associated account will be closed.

10 Third-Party Links and Services

The ace33 platform may reference certain third-party payment services. When you use these services, their own privacy policies will apply. ace33 is not responsible for the privacy practices of third-party services. You are advised to read the policy of any third-party service before using it.

11 International Data Transfers

For the operational needs of ace33's server infrastructure, your information may be processed or stored outside Bangladesh. In such cases it is ensured that the transferred information complies with the standards of this privacy policy and applicable data protection laws. Any partner organisations are contractually bound to follow the same data protection standards.

12 Policy Changes

ace33 reserves the right to update or amend this privacy policy at any time. If a significant change is made, we will:

• Display a notice on the platform.
• Update the "Last Updated" date at the top of the page.
• May notify registered users by email.

Continuing to use the ace33 platform after any changes will be considered acceptance of the revised policy. You are encouraged to review this page regularly.

13 Responsible Gaming and Data Protection

At ace33 we believe that responsible gaming and data protection go hand in hand. By analysing your gaming activity data, we can:

• Identify early signs of problematic gaming behaviour.
• Provide you with support and advice on setting limits when needed.
• Keep responsible gaming tools effective for you.

For more information on responsible gaming, visit our Responsible Gaming page.